Refund Policy
Effective Date: 4th May 2026
At Ash The Health Coach Ltd., we are committed to providing high-quality products and services. This Refund Policy outlines when refunds may be issued and how requests are handled.
1. General Refund Policy
We provide the following services and products:
- Personal training, group classes, and online fitness programs
- Recovery tools, wearables, fitness equipment, and related products
All services are provided as-is and may be subject to availability, updates, and changes. Results are not guaranteed and vary between individuals.
2. Refund Eligibility
Products:
- Physical products may be refunded if returned within 14 days of receipt.
- Items must be unused, undamaged, and in original packaging
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
- Approved refunds will include the original purchase price (and shipping only if the item was faulty)
Services:
Personal Training & Group Training
- All personal training and group training services are non-refundable once the programme has commenced
- Cancelling a programme does not entitle you to a refund
- Any remaining time will be handled in line with our Personal Training Cancellation Policy (see Terms & Conditions), including conversion to online coaching where applicable
- Failure to attend or use sessions does not qualify for a refund
Online Fitness Programmes:
- A 7-day trial period is provided (where applicable)
- You may cancel within this period to avoid being charged
- After the trial period, no refunds will be issued unless a verified technical issue prevents access.
Digital Products (e.g. guides, downloads)
- Non-refundable once accessed, downloaded, or delivered
3. Exceptional Circumstances
Refunds for services will only be considered in exceptional cases, such as:
- Serious medical conditions preventing participation
All requests must:
- Be supported with appropriate documentation (e.g. medical evidence)
- Be submitted in writing
Approval is at the sole discretion of Ash The Health Coach Ltd.
4. Non-Refundable Items
The following are not eligible for refunds:
- Personal training sessions after programme start
- Unused or missed sessions
- Customised or personalised services
- Digital content after access
- Subscription payments already processed
5. Refund Process
Step 1: Submit Request
Contact us with:
- Your full name and order details
- Proof of purchase
- Reason for request
Email: [email protected]
Step 2: Return Authorisation (Products Only)
If eligible, we will provide return instructions.
Step 3: Processing
Refunds are processed within 7–10 working days after approval
Product refunds are issued after inspection of returned items
Step 4: Refund Method
Refunds are issued to the original payment method
Alternative methods may be arranged where necessary.
6. Additional Conditions
Promotions & Discounts
- Refunds are based on the amount actually paid, including any discounts applied.
Shipping Costs
- Original shipping costs are non-refundable, unless the item was faulty
- Return shipping is the customer’s responsibility unless stated otherwise
Subscriptions
- No refunds are provided for unused time or partial billing periods, unless explicitly stated.
7. Contact Information
If you have any questions or need support:
Email: [email protected]
Phone: +44 7446907957
Address: 242 Shepherds Bush Road, W6 7NL
We value your business and aim to address all refund requests promptly and fairly. Thank you for choosing Ash The Health Coach Ltd.
CONTACT US
T&C
© Copyright 2026 ATHC LTD. All Rights Reserved.