Refund Policy

Effective Date: 15th December 2024

At Ash The Health Coach Ltd., we are committed to providing high-quality products and services. This Refund Policy outlines the terms under which refunds are issued and the procedures for requesting them.

1. General Refund Policy

We provide the following services and products:

- Personal training, group classes, and online fitness programs.

- Sales of recovery tools, wearables, fitness equipment, and trainers.

These services are provided as-is and may be subject to availability, updates, and modifications. Results are not guaranteed and vary by individual.

2. Refund Eligibility

Products:

- Physical products may be refunded if returned within 14 days of receipt in their original, unused, and undamaged condition.

- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

- Refunds for defective or incorrect items will include the original shipping cost.

Services:

- Personal Training & Group Classes: Refunds are not available once services have commenced.

- Online Fitness Programs: A 7-day free trial is included. Refunds are not issued after the trial period unless technical issues prevent program access.

Digital Products:

- Refunds are not available for digital goods (e-books, guides, or downloads) once they have been accessed or delivered.

3. Non-Refundable Items

The following items are not eligible for refunds:

- Customised or personalised services.

- Used, damaged, or altered products.

- Online subscriptions or digital content after the trial period.

4. Refund Process

To initiate a refund request, follow these steps:

  1. Contact Us:

    - Email: [email protected]

    - Phone: +44 7837899172

    - Include your order details, receipt, and a clear explanation for your refund request.

  2. Return Authorisation (for products):

    - If eligible, we will issue a return authorisation and provide shipping instructions.

  3. Processing Time:

    - Refunds are processed within 7–10 business days after receiving the returned item in acceptable condition or verifying eligibility for service-related refunds.

  4. Refund Method:

    - Refunds will be credited to the original payment method. For alternative payment methods, arrangements will be discussed.

5. Additional Conditions

Promotions and Discounts:

Refunds are calculated based on the price paid, including applicable discounts or promotions.

Shipping Costs:

- Original shipping costs are non-refundable unless the product was damaged, defective, or incorrect.

- Return shipping is the customer’s responsibility unless otherwise specified.

Subscription Services:

- Subscriptions may be cancelled at any time, but refunds will not be issued for unused portions unless specified in the agreement.

6. Contact Information

If you have questions about this policy or need assistance with a refund request, contact us:

Ash The Health Coach Ltd.

Email:

[email protected]

Phone: +44 7837899172

Address: 242, Shepherds Bush Road, W6 7NL

We value your business and aim to address all refund requests promptly and fairly. Thank you for choosing Ash The Health Coach Ltd.

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