Terms & Conditions

Effective Date: 8th August 2025

Welcome to Ash The Health Coach Ltd. ("we," "our," or "us"). By accessing or using our services, website, or purchasing our products, you agree to the following terms and conditions. Please read them carefully before engaging with our offerings.

1. Services Offered

We provide the following services and products:

- Personal training, group classes, and online fitness programs.

- Sales of recovery tools, wearables, fitness equipment, and trainers.

These services are provided as-is and may be subject to availability, updates, and modifications. Results are not guaranteed and vary by individual.

2. Eligibility

To use our services, you must:

- Be at least 18 years old.

- Complete a PAR-Q (Physical Activity Readiness Questionnaire) and disclose any relevant health conditions.

- Have baseline health and fitness levels to engage in physical activities without chronic pain.

By signing up, you confirm that you meet these requirements and assume responsibility for your participation.

3. Payment and Refunds

- Payment is required at the time of purchase for services or products.

- Online programs offer a 7-day free trial and/or refund period, after which you will be charged unless cancelled.

- Refunds are available for physical products returned in unused condition within 14 days of receipt, excluding shipping costs.

- Guarantees like “Lose 10 pounds in 30 days” and “Guaranteed visible results in 3 months” are contingent on full adherence to provided plans and guidelines.

- For personal training services, all sales are final and refunds are only issued at the discretion of sales

- Sessions are non-refundable and non-transferable. Extensions may be granted only in exceptional circumstances (e.g., medical issues with supporting documentation).

4. Session Expiry & Scheduling

- All sessions must be used within the program duration, plus an additional 2 weeks from the program start date.

- It is the client’s responsibility to schedule all sessions within that time frame.

- Unused sessions after expiry are non-refundable.

5. Cancellations & Rescheduling

- Minimum 24 hours’ notice is required to reschedule a session.

- Late cancellations (under 24 hours) may result in the session being lost.

- Rescheduling is subject to availability and is capped at 4 changes per month. Beyond this, a scheduling charge may apply.

6. Client Responsibilities

Your success depends on your effort and commitment to:

- Consistently following the provided fitness and nutrition plans.

- Adhering to recovery practices as advised.

- Providing accurate and complete health information.

- Disclosing all health concerns or injuries in advance.

- Wearing proper attire and footwear during sessions.

- Following coaching instructions for safety and results.

- Completing the minimum number of weekly sessions outlined in your chosen program.

We are not responsible for external factors, such as dietary choices made outside of our plans or life circumstances impacting results.

7. Termination of Services

We commit to:

- Delivering professional support, guidance, and structure.

- Starting and ending sessions on time (late arrivals may result in shorter sessions).

- Adapting workouts as needed based on your progress and needs.

8. Privacy

Participation in physical fitness programs involves inherent risks, including but not limited to injuries, strains, and equipment misuse. By engaging in our services, you agree that:

- You participate at your own risk and waive any claims against Ash The Health Coach Ltd. for injuries or damages.

- You should consult a medical professional before beginning any new fitness or nutrition program, especially if you have pre-existing conditions.

- Results are not guaranteed, and all testimonials are illustrative, not indicative of typical results.

9. Limitation of Liability

All content provided by Ash The Health Coach Ltd., including but not limited to training materials, videos, blogs, and marketing assets, is our intellectual property. You may not:

- Copy, distribute, or resell this content without our written permission.

- Use any of our trademarks, logos, or branding without authorisation.

10. Governing Law

We reserve the right to suspend or terminate access to our services for any user who:

- Violates these Terms & Conditions.

- Engages in abusive or unlawful behaviour.

- Fails to provide accurate health or payment information.

Refunds will not be issued for services terminated due to these violations.

11. Amendments

Our use of your personal data is governed by our [Privacy Policy](Insert URL). By using our services, you consent to the collection and use of your information as outlined therein.

12. Limitation of Liability

Ash The Health Coach Ltd. will not be held liable for:

- Injuries, health complications, or adverse outcomes resulting from participation in our programs.

- Losses due to delays, interruptions, or errors in service availability.

- Indirect, incidental, or consequential damages.

Our total liability is limited to the amount paid for the specific service or product in question.

13. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

14. Amendments

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the revised terms.

15. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at:

Ash The Health Coach Ltd.
Email: [email protected]
Phone: +44 7837899172
Address: 242 Shepherds Bush Road, W6 7NL

© Copyright © 2024 Ash The Health Coach Ltd. All Rights Reserved.